Stay up to date with the latest tips for navigating travel during COVID-19 and beyond.

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Safety is a shared responsibility

Our expert-backed, five-step enhanced cleaning process goes beyond basic cleaning and is a vital step in helping to ensure your safety.

Be sure that we:

  • Ventilate the space before and during cleaning, when possible
  • Use disinfectants approved by our local regulatory agencies for use against COVID-19
  • Always read the directions and warnings on our cleaning products carefully

Cleaning is when you remove dust and dirt from surfaces, such as floors and countertops. Be sure that we:

  • Sweep, vacuum, dust, and/or mop areas before sanitizing
  • Wash dishes and laundry at the highest heat setting possible
  • Wipe down hard surfaces with soap and water

Step 2: Clean

Step 3: Sanitize

Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. Be sure that we:

  • Spray high-touch surfaces in each room with an approved disinfectant spray
  • Let the disinfectant stand for the length of time specified on the product label
  • Allow the surface to air-dry

Step 1: Prepare

Step 5: Reset

To help prevent cross-contamination, it's important to finish cleaning and sanitizing a room before replacing items for the next guest. Be sure that we:

  • Wash our hands before replacing guest supplies, linens, and cleaning kits
  • Safely dispose of or wash cleaning supplies and protective gear
  • Don't re-enter a room once it's been sanitized
  • Clean our equipment between each turnover

Be sure that all areas are cleaned and sanitized between each stay

Step 4: Check
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